Refund Policy

Our policy is for 30 days. After 30 days from the purchase, unfortunately, it is not possible to request a refund or exchange.

To be able to make a return, the product must not have been used and must be in the same condition as you received it. It must also be in the original packaging.

Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids, or gases.

Non-returnable additional items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we request a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations in which only partial refunds are granted (if applicable):

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any product that is not in its original condition, is damaged, or missing parts, not due to any error on our part.
• Any product returned more than 30 days after delivery Refunds (if applicable): 

  Once the product for return is received and verified, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  If approved, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment within a few days.

  Late or missing refunds (if applicable): If you haven't received your refund yet, first, check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at info@zanprodutos.com.

  Sale items (if applicable): Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

  Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zanprodutos.com and send your item to: wulflingerstrasse ,8408 Winterthur, Zürich, , Switzerland.

  Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

  Shipping: To return the product, please mail it to: wulflingerstrasse  8408, Winterthur, Zürich, , Switzerland.

  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.